Shipment, Payment & Order info etc

Painting material

What materials do do you use?

Acrylic Paint and mixed materials for the paintings.

Shipment

What shipping methods do you use?

Based on the country,size and weight we use TNT, UPS, FEDEX, DHL etc.

 

What is the delivery time?

The orders will be packed and shipped as soon as your payment arrives. Once shipped it will take 1-11 days depending on your location. Usually we will let you know the expected date.

Important: Any customs fees for international shipments are the responsibility of the buyer.

Do you ship internationally?

Yes.

When there is trouble with the package or delivery, what to do?

We use bubble wrap and a wooden plate which makes sure the painting arrives perfectly. However if there is trouble please send an e-mail and we will help solving it.

Upon receipt of the package you must carefully check the package. In the event of damage, you can refuse the package or have the transport company mark the shipment as damaged. Take as many photos as possible of the entire package and detailed photos of the damage. Save the packaging material. Then send the photos to Suzanne Visser.

 

Payment Information

What payment methods are possible?

We offer payment via IDEAL, Creditcard & PayPal. There you can use your credit card if you wish. A direct Bank Transfer is also possible on request. 

Ordering and conditions, privacy

 

At any time you can contact us for questions, preferably by e-mail in Dutch or English.

Confirmation, shipping and cancellation
Once you made the payment, we start your order. Please make sure you e-mail us or give us a call if there are any changes on your side because we probably are preparing your shipment already. Especially If you wish to cancel an order. Custom made art can not be cancelled.

If you are not satisfied with your purchase, you must return the painting within 14 days of receipt. The return costs are for the original buyer. The painting must be returned undamaged and in the same packaging as when received to Suzanne Visser Paintings, Breda. The original buyer is responsible for this.
You will receive the full amount of the painting back. You will not be reimbursed shipping costs.

 

Privacy Policy
This website does not collect any personal information other than that entered by those purchasing our products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction provided by the clients.